FAQ

Ordering

Do I need an account to order?

No. You can check out as a guest. An account lets you save delivery addresses, save your bikes and see your past orders.

How do I know a part fits my bike?

Choose your bike with the "My Bike" selector and the shop shows the parts listed as fitting it. If you are not sure, call us with the part you need and your bike model and we will check.

Is the item held for me while I pay?

Yes. Stock is held for a short time while you complete payment. If payment is not completed in time, the hold is released and the item goes back on sale.

Do you sell wholesale?

Yes. We supply dealers and bulk buyers. See dealer and bulk pricing or contact us for a quote.

Payment

How can I pay?

Online you can pay by card or Mobile Money. In our shop we also take cash and cheque.

When is my order confirmed?

As soon as your payment is verified. You will see a confirmation page with your order reference. Keep that reference: it is all we need to help you with the order.

Are prices in cedis?

Yes. All prices are in Ghana cedis (GHS) and include applicable taxes.

Pickup and delivery

Can I collect my order?

Yes. Choose pickup at checkout and collect from our shop at Alaba, Kenyase, Railways.

Do you deliver?

Yes. Choose delivery at checkout. The fee and expected timeline for your area are shown before you pay. See Delivery & pickup for details.

How do I track my order?

Go to Track an order and enter your order reference and the last 4 digits of the phone number you ordered with. If you have an account, your orders are also listed there.

Warranty and returns

Do your products come with a warranty?

Batteries and selected parts carry a manufacturer warranty. See Warranty & returns, or bring the item and your order reference to the shop.

Still have a question?

Call us, or send a message through the contact page. Our phone numbers and opening hours are at the bottom of every page.